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Frequently asked questions
Can I drop off a prepaid package at a shipping store?
Most shipping stores accept prepaid, labeled packages for the carriers they work with, but each store decides which carriers it handles. If your label is from a specific carrier, make sure the store accepts it before you go.
Will the store pack my items for me?
Many shipping stores offer packing services and sell boxes and supplies, usually for an extra charge. For fragile, valuable or oversized items, ask the store about your options in advance.
Can I return online orders at a shipping store?
Some retailers let you return items at certain shipping stores, sometimes without a box or a printed label. Your retailer's return instructions will tell you which locations accept your return.
Are shipping stores the same as carrier facilities?
Not exactly. Many are franchises or authorized retail partners, so services, prices and hours can differ from store to store. For tracking and pickup cutoff times, check the carrier's or the store's own website.